Real Estate IT Specialists

Sydney Real Estate IT Support

This applies to: Rockend REST, FileSMART, Strata Master and Property Tree

We understand that real estate agents use a variety of property management solutions which assist them in managing their properties, tenants, property sales and rental income. We have also setup and installed a number of other property management solutions designed specifically to oversee property maintenance and advertising.

Real Estate software solutions can grow your business and theoretically enhance customer service as well as increase sales productivity lead conversions and improve your business’ revenue.

APACMS have performed countless installations and many setups of property management software for real-estate agents. Software such as Rockend’s “REST”, “FileSMART”, “Strata Master” and their cloud based solution called “Property Tree”.

We support, setup, install and troubleshoot issues with a number of real estate agent systems, we have clients based in many locations such as Chatswood, Blacktown, Katoomba, Leura, Rouse Hill and many others.

Property Management Software IT Support

During 2018 we were introduced to two real estate agents owned by the same person. The owner explained that staff had complainted for a number of weeks about the internet dropping out and access to their REST and FileSMART database oftern become interrupted.


We found that they were using a networking switch which was over 6 years old and was still using the base firmware. We first replaced the networking switch with a HPE OfficeConnect 1820 24G Switch and ensured it had been wired up neatly and correctly. We also investigated slown issues with their REST server then performed a health check.

We found a number of issues with the configuration of their Sophos antivirus as it was told to scan REST database files and had been causing serious performance issues, Database files should not be scanned by an antivirus because of the I/Os used when accessing the information.

Just these two tasks alone solve their main issues and other annoying technical issues other staff had been putting up with for some time.


Cloud based Property Management Solutions

Property management solution providers are moving to the cloud and becoming more cloud based. This has its benefits in that the backups and server maintenance of the “Property Tree” servers are no longer your responsibility.

Moving to a cloud base solution can show fair financial savings to small and medium real estate businesses. The greatest benefit of all is that you can access data from anywhere on the planet which means that staff could potentially be completely mobile and would no longer be required to visit a real estate office to perform their management or sales tasks.


Property Tree can also integrate with many of the common apps or applications such as “Xero”, “Twillio”, “Property Inspection Manager” and “MailChimp”.

It can perform many frequently needed tasks real estate agents use:

  • Automated arrears
  • Inspections and maintenance workflows
  • Provide Owner and tenant portals
  • Property Tree SMS
  • Double-entry accounting systems
  • And much more



Strata Management Software Solutions can automate daily tasks and make compliance simple which allowed you to deliver great customer service.

There are many reasons to use Strata Master as your real estate management solution:

  • Rockend is a Microsoft Gold Application and Gold Cloud Platform Partner.
  • They have a proven implementation process and provide personalised services by dedicating a consultant to guide you through the entire process.
  • Strata Master can be used via a mobile app which allows you to become mobile and access information from any location.
  • Their software support is award winning and are completely committed to your up-time.


For more information, you can contact Rockend directly about their products and services or ask for a demo. Please visit their website Here!

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